MiYu Note Refund Policy (Last Updated: June 16, 2026)

We provide all Users with a 30 calendar-day no-reason full refund right (see Section 3).

After the 30-day no-reason refund period expires, you may still apply for a pro-rata refund under Section 3 of this MiYu Note Refund Policy.

You can submit a refund request at any time in the App (Profile → My Subscription → Request Refund) without contacting customer service.

1. Scope of Application

1.1 Applicable Subjects

This Policy applies to paid subscriptions ordered by you as a Personal User through the MiYu Note official client, official website or authorized channels.

1.2 Non-Applicable Situations

Enterprise / team subscriptions (if introduced in the future): governed by a dedicated enterprise agreement;
Subscriptions ordered through third-party top-up services or non-official channels: please contact the relevant top-up provider;
Additional metered services (such as extra storage expansion, AI quotas, etc.): handled according to their respective usage rules; see the subscription page for details.

1.3 Scope and Territory

This Policy applies to paid subscriptions ordered through MiYu Note official channels.
The Service is currently primarily offered to users in Mainland China. If you access the Service from other regions, you remain bound by the general terms of this Policy, and the mandatory laws of your jurisdiction shall still prevail.

1.4 Language Versions

The Simplified Chinese version of this Policy is the authoritative version.
We currently provide, without limitation, the following languages: Simplified Chinese, Traditional Chinese, English, German and French. The actual list of supported languages follows the language list in the application.
In case of any inconsistency between language versions, the Simplified Chinese version shall prevail.

2. Your Statutory Rights (Reference)

2.1 Note on Mainland China Law

The current laws of Mainland China do not establish a unified statutory cooling-off period for online digital content subscription services. However, pursuant to the Consumer Rights Protection Law of the People’s Republic of China and the Civil Code of the People’s Republic of China, you continue to enjoy the following statutory rights:

The right to seven-day no-reason return (applicable only to the sale of goods by operators through online, TV, telephone or mail-order means that do not affect personal safety or life and health; specific applicability shall be determined by the laws and regulatory interpretations then in effect);
Where the Service is defective or does not conform to the agreement, the statutory right to request repair, replacement, return, remediation or compensation for losses;
Where the operator engages in fraud, the statutory right to claim triple compensation (with a floor of CNY 500 where the amount is below that) and other punitive damages.

2.2 Relationship to this Policy

Section 3 and the subsequent sections of this Policy constitute additional commitments by us to you and shall neither affect nor diminish any statutory rights you enjoy under the aforementioned laws and regulations.

3. Our Refund Rights

3.1 30-Day No-Reason Full Refund Right

To demonstrate our confidence in the quality of our product, we provide all Users with a 30-calendar-day no-reason full refund right:

Scope: You have subscribed to the Service through MiYu Note official channels and you apply for a refund within thirty (30) calendar days from the date the subscription contract is concluded.
Refund amount: 100% full refund (see calculation method and exceptions in Section 3.4).
How to exercise: see Section 3.5.
Frequency limit: This right is not subject to a system-level frequency limit; you may apply for a no-reason full refund within 30 days for each subscription.

We do not set a system-level frequency limit in order to maintain good faith towards the vast majority of normal Users; anti-abuse and anti-fraud measures regarding refund rights are handled through our operational risk-control process; see Section 3.6.

3.2 Pro-Rata Refund After the 30-Day No-Reason Refund Period

After the 30-calendar-day no-reason refund period expires, you may still apply for a refund, but full refund no longer applies; the amount will be calculated on a pro-rata basis as follows:

Refundable amount = Subscription fee paid × (Remaining subscription-period days ÷ Total paid subscription-period days)

Where:

Remaining subscription-period days: from the date your refund application is successfully reviewed and approved, until the end of the currently paid Subscription Period;
Total paid subscription-period days: the actual total number of days covered by your current paid subscription. The current Subscription Periods come in four tiers:
- Monthly: 30 days;
- Quarterly: 90 days;
- Semi-Annual: 180 days;
- Annual: 365 days; (Specific values are subject to the product description on your subscription order page.)
The result is rounded to two decimal places using banker’s rounding;
When the remaining refundable amount calculated by the above formula is less than 1 (in the currency supported by the data centre), you may not apply for a refund;
If your current Subscription Period has already expired at the time of your refund request, or if we have taken restriction / termination measures against you under Section 7 of the User Service Agreement, you may not apply for a refund under this section.

Examples:

Subscription Period	Subscription Fee	Days Used Before Refund Request	Refundable
Monthly (30 days)	¥30	5 days	¥30 × (30-5) ÷ 30 = ¥25.00
Quarterly (90 days)	¥78	20 days	¥78 × (90-20) ÷ 90 = ¥60.67
Semi-Annual (180 days)	¥168	40 days	¥168 × (180-40) ÷ 180 = ¥130.67
Annual (365 days)	¥298	100 days	¥298 × (365-100) ÷ 365 = ¥216.36

3.3 Starting Point for Multi-Period Subscriptions

If you prepay for multiple consecutive Subscription Periods (e.g., a one-time purchase of 2 or 3 years), the “Total paid subscription-period days” used for pro-rata calculation shall be the continuous period actually covered by your payment, and shall not be calculated separately for each individual period.

3.4 Refund Principles and Exceptions

For refund requests to which this section applies, we undertake:

No deduction of third-party payment-channel fees;
No deduction of fees corresponding to time used (only applicable under the 30-day right in Section 3.1; under the pro-rata calculation in Section 3.2, fees for time used are treated as consumed and are deducted on a pro-rata basis);
No deduction of coupon-credited amounts (whether borne by the platform or by us);
No charge for cross-border payment exchange-rate differences;
However: if you have used additional metered services (such as extra storage expansion, AI quotas, etc.), the used portion shall be deducted separately in accordance with the deduction rules expressly disclosed on the subscription page.

3.5 How to Exercise

In-App self-service (recommended, fastest): Profile → My Subscription → Request Refund
Email: see Appendix A “Contact Information”

3.6 Anti-Abuse and Operational Risk Control

We reserve the right to conduct operational risk-control reviews of the use of refund rights in order to prevent malicious abuse of the refund provisions and to protect the legitimate rights of normal Users. Specifically:

Subjects of review: the frequency of refund requests; subscribe-refund-resubscribe loop patterns; the correlation of the same payment method / device / account / recipient information; whether accompanied by other abnormal behaviour (such as abnormal device fingerprints, bulk registrations, signs of cashing out, etc.).
Operational measures we may take: during or after the review, we may independently take any one or more of the following measures:
1. Require you to supplement identity verification, order vouchers or explanations of usage;
2. Suspend the current refund pending the outcome of the review;
3. Refuse to offer you further subscriptions after your current Subscription Period ends (i.e., prohibit the account from continuing to purchase the Service);
4. Restrict or permanently ban your account in accordance with Section 7 of the MiYu Note User Service Agreement.
Criteria: we make determinations based only on reasonable evidence and do not require the standard of judicial proof; typical situations include, without limitation:
- The same account making multiple “subscribe – request refund – resubscribe” cycles within a short period without reasonable traces of use;
- Associated accounts (same payment method, device, recipient, etc.) showing obviously abnormal aggregate refund frequency;
- Registration or purchase conducted primarily for the purpose of obtaining refunds, clearly inconsistent with the purpose of normal product use;
- Any other conduct that we reasonably determine to constitute abuse of refund rights.
No impact on refunds already obtained before this section applies: our application of anti-abuse measures shall not affect any refund rights you have lawfully obtained before the measures were taken.
Appeals: if you believe our determination is incorrect, you may appeal through Appendix A “Contact Information”. We will respond within fifteen (15) business days of receiving the appeal.

4. Notes on Subscription Renewal

4.1 No Automatic Renewal Currently

We currently do not provide automatic renewal. After each Subscription Period ends, if you wish to continue using the paid features, you must renew manually by yourself through the application or other official channels before your subscription expires.

4.2 Pre-Renewal Reminder

We will remind you via in-app notification or email no later than seven (7) calendar days before the end of your current subscription so that you can renew in time.

4.3 Manual Renewal Treated as a New Subscription

Each successful manual renewal is treated as a new subscription transaction to which the 30-day / pro-rata refund rules set out in Section 3 of this Policy apply (the withdrawal period is recalculated from the date of each payment). How to exercise: see Section 3.5.

5. Refund Amount and Calculation

5.1 General Rule for Refund Calculation

The refund amount is determined in the following order of priority:

Under the 30-day no-reason full refund right in Section 3.1: 100% full refund (after deducting the metered-services portion used, in accordance with Section 3.4);
Under the pro-rata calculation in Section 3.2: the amount calculated by the formula;
Partial refunds under consumer protection law: see Section 5.2.

5.2 Exception: Partial Refunds Under Consumer Protection Law

If you assert within a Subscription Period that “the Service is defective or does not conform to the agreement” and we verify and accept your claim, the following remedies may be applied:

Refund of the amount paid for the current period (pro-rata or in full, as agreed between us);
Provision of an equivalent extension of service;
Or other remedies in accordance with the Consumer Rights Protection Law of the People’s Republic of China and the Civil Code of the People’s Republic of China.

5.3 Refund Method

Refunds shall be returned via the original route to the account you originally paid from;
We do not support changing the refund channel;
If the original payment account has been closed, frozen or cannot receive refunds, we will negotiate an alternative with you;
For cross-border payments, refunds shall be made in the original payment currency and exchange rate, without charging any FX fees.

5.4 Refund Settlement Time

Our processing time: refund initiated within seven (7) business days after approval;
Your bank or payment-channel processing time: typically 1–15 business days;
Where applicable law provides for a stricter time limit, that time limit shall prevail.

6. Circumstances in Which Refunds Are Not Available

We will only refuse refunds to the extent expressly permitted by law. Possible non-refundable situations include:

6.1 Exceeded Time Limit or Below Minimum Refundable Amount

Beyond the time limits stipulated in Section 3 of this Policy;
Or where the pro-rata refundable amount is less than 1 (in the currency supported by the data centre);
and no other statutory ground for refund applies.

6.2 Serious Violation (Requires Express Prior Stipulation)

During the subscription, serious breach of this Service’s User Service Agreement has occurred, including without limitation:
- Creating or disseminating content endangering national security, terrorism, pornography or other seriously illegal content;
- Engaging in cyber-attacks, fraud, phishing, gambling, pyramid selling or other conduct endangering public safety;
- Violating export-control or sanctions regulations;
- A judicial or administrative authority expressly requiring refusal of service or refund.
Such conduct must be expressly stipulated in advance in the User Service Agreement as “resulting in forfeiture of refund rights” (see Section 5.2 of the MiYu Note User Service Agreement).

6.3 Purchases Through Non-Official Channels

For subscriptions purchased through unauthorized top-up channels or grey-market channels, please contact the top-up provider.
Where failure to receive the Service is indeed attributable to the top-up provider, we may assist in good faith but are under no obligation to do so.

6.4 Metered Services Already Used

Extra storage expansion, AI quotas and other metered services that have been used shall be deducted by usage;
In such cases: refund amount = subscription fee − used portion of metered services;
The deduction rules for such metered services are disclosed on the subscription page, and your prior consent is obtained at the time of subscription.

6.5 Abuse of Refund Rights

Using the Service’s refund policy in a “subscribe – refund – resubscribe” loop with the intent to avoid payment over the long term constitutes a breach of this Policy. We may, based on reasonable evidence, refuse subsequent refund applications, and in serious cases may take measures in accordance with Section 5.4 of the User Service Agreement.

7. Refund Procedure

7.1 Application Channels

Recommended: In-app self-service entry

Path: Profile → My Subscription → Request Refund
Available 24/7, no need to wait for customer service
A refund application number is returned immediately upon submission

Other channels:

Email: see Appendix A “Contact Information”, with the subject line “Subscription Refund Application”

7.2 Information Required for the Application

Registered email / phone number;
Order number / transaction reference number;
Specific reason for the refund ( not mandatory but helps us improve);
Payment receipt screenshot ( only when necessary).

7.3 Review and Processing Times

Stage	Time
Automatic review	Instantaneous upon submission
Manual review (if required)	Within three (3) business days
Information supplementation	Time taken to supplement information is not counted towards the review time limit
Refund initiation	Within seven (7) business days after approval

7.4 Notification of Results

We will notify you of the review and refund results through in-app notification and email.

7.5 Appeal of Refusal

If your refund application is refused, we will provide written reasons and the basis for the refusal.

You may appeal through the customer service channel within fourteen (14) calendar days of receiving the notice;
The original decision will not be enforced during the appeal period;
You may also seek external remedies through public channels such as the 12315 Consumer Complaint Hotline or the National Internet Court.

8. Service and Data Handling After Refund

8.1 Change in Service Status

Upon approval of the refund:

Your paid subscription rights are closed immediately;
Used portions of the Service are deemed consumed;
Your account itself will not be closed as a result of the refund.

8.2 Read-Only Account Status

After a successful refund, or after your subscription expires without renewal within a reasonable period, your account will automatically enter a read-only status:

You can read all historical note content as normal;
You can export all data locally (see Section 9 “Right to Data Portability” of the MiYu Note Privacy Policy);
You cannot make any changes (creating, editing, etc., although you may still delete data);
The ciphertext of your notes and your attachments remain retained in the cloud (you can restore full access by resubscribing at any time).

8.3 Restoring Full Functionality

You may resubscribe to the Service at any time. Once the new subscription takes effect, your account will automatically return to normal use, with all historical data preserved intact.

8.4 Complete Deletion

If you wish to permanently delete your account and all data:

In-app: Profile → Account Information → Close Account
After closure, the account will be completely deleted from the production environment and cannot be recovered.
Copies in backups will be overwritten within no more than ninety (90) days as part of the backup rotation cycle.
After that, you cannot reactivate the account.

9. Policy Updates

Change Type	Notification Method	Effective Method
Material change (affecting your core rights)	In-app announcement + email	Takes effect from the date of your express confirmation; you may refuse the change and terminate the Service under the original Policy
General change (wording adjustments)	In-app announcement	Takes effect from the effective date stated in the announcement
Driven by legal change	In-app announcement + email	Takes effect from the effective date stated in the announcement

The version date and historical versions of any changes are kept at https://miyunote.cn/refund.

10. Contact Us

If you have any questions about this Policy or your refund application, please contact us through the following channels:

In-app feedback: Help & Feedback
Customer service email: see Appendix A “Contact Information”
Privacy email, security email and other channels: see Appendix A “Contact Information”

We commit to responding to your feedback within fifteen (15) business days of receipt.

Appendix A: Contact Information

Purpose	Email / Channel
Customer service email	contact-us@miyunote.cn
Privacy-dedicated email	privacy@miyunote.cn
Security email	security@miyunote.cn
In-app feedback	Help & Feedback
In-app refund entry	Profile → My Subscription → Request Refund

A.1 Response Times

Customer service and refund applications: within fifteen (15) business days
Privacy-rights requests: within fifteen (15) business days (response within the time limit stipulated by the Personal Information Protection Law; may be extended as required by law in complex cases)
Security vulnerability reports: initial response within twenty-four (24) hours

A.2 On Telephone Contact

We currently do not provide telephone-based customer service. All matters relating to refunds, customer service, privacy and security should be addressed through the email addresses or in-app feedback channels listed above.
Where a regulator or judicial authority requires telephone contact, please contact security@miyunote.cn to arrange an alternative communication method.

Appendix B: Operator Information

Operator name: Beijing Natural Symbol Information Technology Co., Ltd. (北京自然符号信息技术有限公司)
Registered address: Room 103-2617, 1st Floor, Building 21, Area 2, Tianzhong Yuan, Dongxiaokou Town, Changping District, Beijing
Unified Social Credit Code: 91110114MAKFN7JW4Q
Legal representative: Li Chaoyang (李超阳)
Company nature: Limited liability company (sole proprietorship by a natural person / one-person company)