[{"data":1,"prerenderedAt":4},["ShallowReactive",2],{"legal-refund-en_US":3},"# MiYu Note Refund Policy (**Last Updated: June 16, 2026**)\n\n> - We provide all Users with a **30 calendar-day no-reason full refund right** (see Section 3).\n> - After the 30-day no-reason refund period expires, you may still apply for a **pro-rata** refund under Section 3 of this *MiYu Note Refund Policy*.\n> - You can submit a refund request **at any time in the App** (Profile → My Subscription → Request Refund) without contacting customer service.\n\n---\n\n## 1. Scope of Application\n\n### 1.1 Applicable Subjects\n\nThis Policy applies to paid subscriptions ordered by you as a **Personal User** through the MiYu Note official client, official website or authorized channels.\n\n### 1.2 Non-Applicable Situations\n\n- **Enterprise \u002F team subscriptions** (if introduced in the future): governed by a dedicated enterprise agreement;\n- **Subscriptions ordered through third-party top-up services or non-official channels**: please contact the relevant top-up provider;\n- **Additional metered services** (such as extra storage expansion, AI quotas, etc.): handled according to their respective usage rules; see the subscription page for details.\n\n### 1.3 Scope and Territory\n\n- This Policy applies to paid subscriptions ordered through MiYu Note official channels.\n- **The Service is currently primarily offered to users in Mainland China.** If you access the Service from other regions, you remain bound by the general terms of this Policy, and the **mandatory laws** of your jurisdiction shall still prevail.\n\n### 1.4 Language Versions\n\n- The **Simplified Chinese** version of this Policy is the authoritative version.\n- We currently provide, without limitation, the following languages: **Simplified Chinese, Traditional Chinese, English, German and French**. The actual list of supported languages follows the language list in the application.\n- In case of any inconsistency between language versions, the **Simplified Chinese version shall prevail**.\n\n---\n\n## 2. Your Statutory Rights (Reference)\n\n### 2.1 Note on Mainland China Law\n\nThe current laws of Mainland China **do not establish a unified statutory cooling-off period** for online digital content subscription services. However, pursuant to the *Consumer Rights Protection Law of the People's Republic of China* and the *Civil Code of the People's Republic of China*, you continue to enjoy the following statutory rights:\n\n- The right to **seven-day no-reason return** (applicable only to the **sale of goods by operators through online, TV, telephone or mail-order means** that **do not affect personal safety or life and health**; specific applicability shall be determined by the laws and regulatory interpretations then in effect);\n- Where the Service is **defective or does not conform to the agreement**, the statutory right to request **repair, replacement, return, remediation or compensation for losses**;\n- Where the operator engages in fraud, the statutory right to claim **triple compensation** (with a floor of CNY 500 where the amount is below that) and other punitive damages.\n\n### 2.2 Relationship to this Policy\n\nSection 3 and the subsequent sections of this Policy constitute **additional commitments** by us to you and shall **neither affect nor diminish** any statutory rights you enjoy under the aforementioned laws and regulations.\n\n---\n\n## 3. Our Refund Rights\n\n### 3.1 30-Day No-Reason Full Refund Right\n\nTo demonstrate our confidence in the quality of our product, **we provide all Users with a 30-calendar-day no-reason full refund right**:\n\n- **Scope**: You have subscribed to the Service through MiYu Note official channels and you apply for a refund within **thirty (30) calendar days** from the date the subscription contract is concluded.\n- **Refund amount**: **100% full refund** (see calculation method and exceptions in Section 3.4).\n- **How to exercise**: see Section 3.5.\n- **Frequency limit**: This right is **not subject to a system-level frequency limit**; you may apply for a no-reason full refund within 30 days for each subscription.\n\n> We do not set a system-level frequency limit in order to maintain good faith towards the vast majority of normal Users; anti-abuse and anti-fraud measures regarding refund rights are handled through our operational risk-control process; see Section 3.6.\n\n### 3.2 Pro-Rata Refund After the 30-Day No-Reason Refund Period\n\nAfter the 30-calendar-day no-reason refund period expires, you may still apply for a refund, but **full refund no longer applies**; the amount will be calculated on a pro-rata basis as follows:\n\n```\nRefundable amount = Subscription fee paid × (Remaining subscription-period days ÷ Total paid subscription-period days)\n```\n\nWhere:\n\n- **Remaining subscription-period days**: from the date your refund application is successfully reviewed and approved, until the end of the currently paid Subscription Period;\n- **Total paid subscription-period days**: the actual total number of days covered by your current paid subscription. **The current Subscription Periods come in four tiers**:\n  - **Monthly**: 30 days;\n  - **Quarterly**: 90 days;\n  - **Semi-Annual**: 180 days;\n  - **Annual**: 365 days;\n  (Specific values are subject to the product description on your subscription order page.)\n- The result is rounded to two decimal places using **banker's rounding**;\n- **When the remaining refundable amount calculated by the above formula is less than 1 (in the currency supported by the data centre), you may not apply for a refund**;\n- If your current Subscription Period has already expired at the time of your refund request, or if we have taken restriction \u002F termination measures against you under Section 7 of the *User Service Agreement*, you may not apply for a refund under this section.\n\n**Examples**:\n\n| Subscription Period | Subscription Fee | Days Used Before Refund Request | Refundable |\n|---------|---------|----------------|---------|\n| Monthly (30 days) | ¥30 | 5 days | ¥30 × (30-5) ÷ 30 = ¥25.00 |\n| Quarterly (90 days) | ¥78 | 20 days | ¥78 × (90-20) ÷ 90 = ¥60.67 |\n| Semi-Annual (180 days) | ¥168 | 40 days | ¥168 × (180-40) ÷ 180 = ¥130.67 |\n| Annual (365 days) | ¥298 | 100 days | ¥298 × (365-100) ÷ 365 = ¥216.36 |\n\n### 3.3 Starting Point for Multi-Period Subscriptions\n\nIf you prepay for multiple consecutive Subscription Periods (e.g., a one-time purchase of 2 or 3 years), the \"Total paid subscription-period days\" used for pro-rata calculation shall be the **continuous period actually covered by your payment**, **and shall not be calculated separately for each individual period**.\n\n### 3.4 Refund Principles and Exceptions\n\nFor refund requests to which this section applies, we undertake:\n\n- **No deduction** of third-party payment-channel fees;\n- **No deduction** of fees corresponding to time used (only applicable under the 30-day right in Section 3.1; under the pro-rata calculation in Section 3.2, fees for time used are treated as consumed and are deducted on a pro-rata basis);\n- **No deduction** of coupon-credited amounts (whether borne by the platform or by us);\n- **No charge** for cross-border payment exchange-rate differences;\n- **However**: if you have used additional metered services (such as extra storage expansion, AI quotas, etc.), the used portion shall be **deducted separately** in accordance with the deduction rules expressly disclosed on the subscription page.\n\n### 3.5 How to Exercise\n\n- **In-App self-service (recommended, fastest)**: Profile → My Subscription → Request Refund\n- **Email**: see **Appendix A \"Contact Information\"**\n\n### 3.6 Anti-Abuse and Operational Risk Control\n\nWe reserve the right to conduct **operational** risk-control reviews of the use of refund rights in order to prevent malicious abuse of the refund provisions and to protect the legitimate rights of normal Users. Specifically:\n\n- **Subjects of review**: the frequency of refund requests; subscribe-refund-resubscribe loop patterns; the correlation of the same payment method \u002F device \u002F account \u002F recipient information; whether accompanied by other abnormal behaviour (such as abnormal device fingerprints, bulk registrations, signs of cashing out, etc.).\n- **Operational measures we may take**: during or after the review, we may independently take any one or more of the following measures:\n  1. Require you to **supplement identity verification, order vouchers or explanations of usage**;\n  2. **Suspend** the current refund pending the outcome of the review;\n  3. **Refuse to offer you further subscriptions** after your current Subscription Period ends (i.e., prohibit the account from continuing to purchase the Service);\n  4. **Restrict or permanently ban** your account in accordance with Section 7 of the *MiYu Note User Service Agreement*.\n- **Criteria**: we make determinations **based only on reasonable evidence** and do not require the standard of judicial proof; typical situations include, without limitation:\n  - The same account making multiple \"subscribe – request refund – resubscribe\" cycles within a short period without reasonable traces of use;\n  - Associated accounts (same payment method, device, recipient, etc.) showing obviously abnormal aggregate refund frequency;\n  - Registration or purchase conducted primarily for the purpose of obtaining refunds, clearly inconsistent with the purpose of normal product use;\n  - Any other conduct that we reasonably determine to constitute abuse of refund rights.\n- **No impact on refunds already obtained before this section applies**: our application of anti-abuse measures shall **not affect any refund rights you have lawfully obtained before the measures were taken**.\n- **Appeals**: if you believe our determination is incorrect, you may appeal through **Appendix A \"Contact Information\"**. We will respond within **fifteen (15) business days** of receiving the appeal.\n\n---\n\n## 4. Notes on Subscription Renewal\n\n### 4.1 No Automatic Renewal Currently\n\n**We currently do not provide automatic renewal.** After each Subscription Period ends, if you wish to continue using the paid features, you must **renew manually by yourself** through the application or other official channels before your subscription expires.\n\n### 4.2 Pre-Renewal Reminder\n\nWe will remind you via in-app notification or email **no later than seven (7) calendar days** before the end of your current subscription so that you can renew in time.\n\n### 4.3 Manual Renewal Treated as a New Subscription\n\nEach successful manual renewal is **treated as a new subscription transaction** to which the 30-day \u002F pro-rata refund rules set out in **Section 3 of this Policy** apply (the withdrawal period is recalculated from the date of each payment). How to exercise: see Section 3.5.\n\n---\n\n## 5. Refund Amount and Calculation\n\n### 5.1 General Rule for Refund Calculation\n\nThe refund amount is determined in the following order of priority:\n\n1. **Under the 30-day no-reason full refund right in Section 3.1**: 100% full refund (after deducting the metered-services portion used, in accordance with Section 3.4);\n2. **Under the pro-rata calculation in Section 3.2**: the amount calculated by the formula;\n3. **Partial refunds under consumer protection law**: see Section 5.2.\n\n### 5.2 Exception: Partial Refunds Under Consumer Protection Law\n\nIf you assert within a Subscription Period that \"the Service is defective or does not conform to the agreement\" and we verify and accept your claim, the following remedies may be applied:\n\n- Refund of the **amount paid for the current period** (pro-rata or in full, as agreed between us);\n- Provision of **an equivalent extension of service**;\n- Or other remedies in accordance with the *Consumer Rights Protection Law of the People's Republic of China* and the *Civil Code of the People's Republic of China*.\n\n### 5.3 Refund Method\n\n- Refunds shall be **returned via the original route** to the account you originally paid from;\n- We **do not support** changing the refund channel;\n- If the original payment account has been closed, frozen or cannot receive refunds, we will negotiate an alternative with you;\n- For cross-border payments, refunds shall be made in the original payment currency and exchange rate, **without charging** any FX fees.\n\n### 5.4 Refund Settlement Time\n\n- Our processing time: refund initiated **within seven (7) business days** after approval;\n- Your bank or payment-channel processing time: typically 1–15 business days;\n- Where applicable law provides for a stricter time limit, that time limit shall prevail.\n\n---\n\n## 6. Circumstances in Which Refunds Are Not Available\n\nWe will only refuse refunds **to the extent expressly permitted by law**. Possible non-refundable situations include:\n\n### 6.1 Exceeded Time Limit or Below Minimum Refundable Amount\n\n- Beyond the time limits stipulated in Section 3 of this Policy;\n- Or where the pro-rata refundable amount is **less than 1 (in the currency supported by the data centre)**;\n- and no other statutory ground for refund applies.\n\n### 6.2 Serious Violation (Requires Express Prior Stipulation)\n\n- During the subscription, **serious breach of this Service's User Service Agreement** has occurred, including without limitation:\n  - Creating or disseminating content endangering national security, terrorism, pornography or other seriously illegal content;\n  - Engaging in cyber-attacks, fraud, phishing, gambling, pyramid selling or other conduct endangering public safety;\n  - Violating export-control or sanctions regulations;\n  - A judicial or administrative authority expressly requiring refusal of service or refund.\n- Such conduct must be **expressly stipulated in advance in the User Service Agreement** as \"resulting in forfeiture of refund rights\" (see Section 5.2 of the *MiYu Note User Service Agreement*).\n\n### 6.3 Purchases Through Non-Official Channels\n\n- For subscriptions purchased through unauthorized top-up channels or grey-market channels, please contact the top-up provider.\n- Where failure to receive the Service is indeed attributable to the top-up provider, we may **assist in good faith** but are **under no obligation** to do so.\n\n### 6.4 Metered Services Already Used\n\n- Extra storage expansion, AI quotas and other metered services that have been used shall be **deducted by usage**;\n- In such cases: refund amount = subscription fee − used portion of metered services;\n- The deduction rules for such metered services are disclosed on the subscription page, and your prior consent is obtained at the time of subscription.\n\n### 6.5 Abuse of Refund Rights\n\nUsing the Service's refund policy in a \"subscribe – refund – resubscribe\" loop with the intent to **avoid payment over the long term** constitutes a breach of this Policy. We may, based on reasonable evidence, refuse subsequent refund applications, and in serious cases may take measures in accordance with Section 5.4 of the *User Service Agreement*.\n\n---\n\n## 7. Refund Procedure\n\n### 7.1 Application Channels\n\n**Recommended: In-app self-service entry**\n\n- Path: Profile → My Subscription → Request Refund\n- Available 24\u002F7, no need to wait for customer service\n- A refund application number is returned immediately upon submission\n\n**Other channels**:\n\n- **Email**: see **Appendix A \"Contact Information\"**, with the subject line \"Subscription Refund Application\"\n\n### 7.2 Information Required for the Application\n\n- Registered email \u002F phone number;\n- Order number \u002F transaction reference number;\n- Specific reason for the refund ( **not mandatory** but helps us improve);\n- Payment receipt screenshot ( **only when necessary**).\n\n### 7.3 Review and Processing Times\n\n| Stage | Time |\n|-------|------|\n| **Automatic review** | Instantaneous upon submission |\n| **Manual review** (if required) | Within three (3) business days |\n| **Information supplementation** | Time taken to supplement information is not counted towards the review time limit |\n| **Refund initiation** | Within seven (7) business days after approval |\n\n### 7.4 Notification of Results\n\nWe will notify you of the review and refund results through in-app notification and email.\n\n### 7.5 Appeal of Refusal\n\nIf your refund application is refused, we will provide written reasons and the basis for the refusal.\n\n- You may appeal through the customer service channel **within fourteen (14) calendar days** of receiving the notice;\n- The original decision will not be enforced during the appeal period;\n- You may also seek external remedies through public channels such as the 12315 Consumer Complaint Hotline or the National Internet Court.\n\n---\n\n## 8. Service and Data Handling After Refund\n\n### 8.1 Change in Service Status\n\nUpon approval of the refund:\n\n- Your paid subscription rights are **closed immediately**;\n- Used portions of the Service are deemed consumed;\n- **Your account itself will not be closed as a result of the refund**.\n\n### 8.2 Read-Only Account Status\n\nAfter a successful refund, or after your subscription expires without renewal within a reasonable period, your account will automatically enter a **read-only status**:\n\n- You can **read** all historical note content as normal;\n- You can **export** all data locally (see Section 9 \"Right to Data Portability\" of the *MiYu Note Privacy Policy*);\n- You **cannot** make any changes (creating, editing, etc., although you may still delete data);\n- The ciphertext of your notes and your attachments remain **retained in the cloud** (you can restore full access by resubscribing at any time).\n\n### 8.3 Restoring Full Functionality\n\nYou may resubscribe to the Service at any time. Once the new subscription takes effect, your account will **automatically return to normal** use, with all historical data preserved intact.\n\n### 8.4 Complete Deletion\n\nIf you wish to permanently delete your account and all data:\n\n- In-app: Profile → Account Information → Close Account\n- After closure, the account will be completely deleted from the production environment and **cannot be recovered**.\n- Copies in backups will be overwritten **within no more than ninety (90) days** as part of the backup rotation cycle.\n- After that, you **cannot** reactivate the account.\n\n---\n\n## 9. Policy Updates\n\n| Change Type | Notification Method | Effective Method |\n|------------|--------------------|------------------|\n| **Material change** (affecting your core rights) | In-app announcement + email | Takes effect from the date of your **express confirmation**; you may refuse the change and terminate the Service under the original Policy |\n| **General change** (wording adjustments) | In-app announcement | Takes effect from the effective date stated in the announcement |\n| **Driven by legal change** | In-app announcement + email | Takes effect from the effective date stated in the announcement |\n\nThe version date and historical versions of any changes are kept at https:\u002F\u002Fmiyunote.cn\u002Frefund.\n\n---\n\n## 10. Contact Us\n\nIf you have any questions about this Policy or your refund application, please contact us through the following channels:\n\n- **In-app feedback**: Help & Feedback\n- **Customer service email**: see **Appendix A \"Contact Information\"**\n- **Privacy email, security email** and other channels: see **Appendix A \"Contact Information\"**\n\nWe commit to responding to your feedback **within fifteen (15) business days** of receipt.\n\n---\n\n## Appendix A: Contact Information\n\n| Purpose | Email \u002F Channel |\n|---------|-----------------|\n| **Customer service email** | contact-us@miyunote.cn |\n| **Privacy-dedicated email** | privacy@miyunote.cn |\n| **Security email** | security@miyunote.cn |\n| **In-app feedback** | Help & Feedback |\n| **In-app refund entry** | Profile → My Subscription → Request Refund |\n\n### A.1 Response Times\n\n- **Customer service and refund applications**: within fifteen (15) business days\n- **Privacy-rights requests**: within fifteen (15) business days (response within the time limit stipulated by the *Personal Information Protection Law*; may be extended as required by law in complex cases)\n- **Security vulnerability reports**: initial response within twenty-four (24) hours\n\n### A.2 On Telephone Contact\n\n- **We currently do not provide telephone-based customer service.** All matters relating to refunds, customer service, privacy and security should be addressed through the email addresses or in-app feedback channels listed above.\n- Where a regulator or judicial authority requires telephone contact, please contact security@miyunote.cn to arrange an alternative communication method.\n\n---\n\n## Appendix B: Operator Information\n\n- **Operator name**: Beijing Natural Symbol Information Technology Co., Ltd. (北京自然符号信息技术有限公司)\n- **Registered address**: Room 103-2617, 1st Floor, Building 21, Area 2, Tianzhong Yuan, Dongxiaokou Town, Changping District, Beijing\n- **Unified Social Credit Code**: 91110114MAKFN7JW4Q\n- **Legal representative**: Li Chaoyang (李超阳)\n- **Company nature**: Limited liability company (sole proprietorship by a natural person \u002F one-person company)",1786328451530]